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The moment coffee beans are ground, their delicate flavors and aromas begin to escape into the air. While it’s safe to consume pre-ground coffee, the peak flavor fades quickly—most experts agree noticeable changes start within 30 mins. For the most vibrant and flavorful cup, brew your coffee the same day you grind it.

To ensure you receive the maximum flavor experience and appreciate the journey from pick-to-sip, we exclusively offer whole bean coffee and recommend finding a coffee grinder that fits your budget to enjoy freshly ground coffee every day.

If you’re not interested in grinding coffee as part of your coffee routine, be sure to check out our other convenient coffee solutions!

For the highest quality coffee experience, it’s best to enjoy coffee immediately after brewing, before it gets to room temperature. Using heat during brewing unlocks many of the unique flavors in coffee, but reheating brewed coffee will degrade these unique flavors.

Have it Jonny’s Way: If your coffee cools to room temperature, keep cooling it by adding ice to make an iced coffee—a way to change up the experience, especially on warmer days!

If you need to make your coffee weaker, there is a more optimal way to do it. Find out more in our post here.

How long do whole beans last? Up to 3 months generally–be sure to check out our full freshness & flavor guide here!

Our whole bean bags are equipped with a 1-way valve, so you can leave the beans in their original packaging. Seal tightly between uses by folding the ties flat. The valve releases carbon dioxide while keeping oxygen out, preserving freshness. Store in a cool, dry place away from heat or sunlight. Avoid the fridge as moisture and temperature swings can degrade the beans and dull their flavor.

Freezing locks in the freshness of your beans at the time they go in (check out our guide to coffee freshness here). If you won’t use beans within 1-2 weeks, freeze them in a freezer-safe container or in airtight bags, pressing out as much air as possible before sealing. Only take out what you need at a time and avoid repeated freezing and thawing to preserve quality. Treat your beans with care—they deserve it!

Orders & shipping

Once you’ve completed your order, we’ll send you a confirmation email to let you know we’re on it. After freshly roasting or brewing your coffee, we’ll send it on its way! When your order ships, you’ll receive a shipping notification email with a tracking number so you can follow your order's journey. This link will give the most up-to-date delivery time.

Please note: it can sometimes take 1-2 business days for the carrier to update the tracking, so if you don’t see it immediately, don’t worry—good things take time.

Cold brews arrive in an insulated cooler bag with ice packs to keep things cool for up to 24 hours (even in the California heat). If you're a Cold Brew subscription member, you receive $5 off your next order for returning the packaging materials to us!

Curious about subscriptions? See our subscription section below.

Enjoy free shipping for orders over $45 (local orders deliver for free!), otherwise we promise to work with our preferred shipping partner to get the best rates for your package of roasted-to-order coffee.

Yes, we ship globally! We have a minimum order value of $200 to receive Free Shipping for international orders outside of North America.

Log into your customer account to update your subscriptions, addresses, or payment methods.

You may also reach out to us at team@unboundbrews.com prior to your shipment being processed if you need further assistance.

We’re committed to making every cup an exceptional experience. If a shipment is missed or an order is lost, we’ve got you covered!  For any issues with your product or concerns about your order, please reach out to jon@unboundbrews.com. We’ll work closely with you to address your needs and ensure your coffee journey remains delightful.

For wholesale/distribution inquiries or large purchases, please email wholesale@unboundbrews.com with the subject line "RFI: <Your Business Name>" so we can provide pricing and make sure we can meet your needs!

SUBSCRIPTIONS

Absolutely. We know every coffee journey is unique, so all products are available for one-time purchase. Enjoy free shipping for all orders over $45 (local orders deliver for free)!

If you fall in love with our brews and decide to subscribe, you’ll receive 15% off as our way of saying thank you for joining our community.

Our subscription is the best way to get high quality coffee at an even better price. We offer 15% off for both cold brew and whole bean coffee orders, and you can choose the order frequency that best fits your coffee needs.

We send out a gentle reminder about your next subscription order 3 days before it is processed. You can pause, cancel, or edit your next subscription at any time. If you’re a cold brew subscriber and want to save $3 while doing right by our planet, check out the next question below!

We strive to send out mailed orders and deliver local subscriptions the same day as the order is processed, so look out for the confirmation email that your coffee has been shipped or delivered.

As an impact-focused company, we always look for ways to play our part in a more sustainable world. You can play a part too by supporting our packaging reuse initiative!

How it works:

  1. Look out for our subscription order reminder email 2 days before your next delivery
  2. Place the Unbound Brews packaging items outside of your home by midnight before your order is processed. This includes the cooler, ice packs, and any empty bottles after thorough enjoyment of our craft cold brew.
  3. We’re reward you by taking $3 off that delivery for supporting our packaging reuse initiative

Help us do our part to reduce and reuse our packaging for a more sustainable world.

You can pause, cancel, or edit your subscription at any time. We offer several ways to make adjustments to your subscription:

  • Log into your customer account with us, then click ‘Manage Subscriptions’
  • Click ‘view subscription’ on the confirmation email you received when you placed your first order
  • If all else fails, send an email to team@unboundbrews.com and we’ll help you out

Events & Community

We will be opening up our physical location soon for small get-togethers! Sign up below to be the first to know when our doors open.

Head over to our events page to see when and where our Coffee Cart will be serving up coffee, treats, and good company!

We’re committed to more than just exceptional coffee—we believe in honoring the farmers who grow it. Our mission is to ensure they receive fair compensation for their hard work by going beyond Fair Trade pricing for each pound of coffee. Check out our Farmer Impact Fund (launching in 2025) where we further our lasting relationships with our partners by ensuring farmers are equity partners in Unbound Brews.